Terms of Service – MoonMeew

Welcome to MoonMeew ("MoonMeew," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website and the products and services we offer. By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. Access and Account

You must be of legal age in your country of residence to use this site and place orders. When creating an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts are personal and non-transferable.

2. Our Products

We make every effort to display our products (bags, shoes, and accessories) as accurately as possible. However, actual colors, textures, and finishes may vary from what you see on your screen due to differences in monitors, devices, and display settings. Product descriptions, images, and pricing are subject to change without notice, and we reserve the right to limit quantities, discontinue any product, or refuse orders at our discretion.

3. Orders

Placing an order constitutes an offer to purchase, which MoonMeew may accept or decline for any reason, including product availability, errors in pricing or product information, or suspected fraud. Once an order is confirmed, we may not be able to accommodate changes or cancellations. By placing an order, you represent that the products are being purchased for personal, non-commercial use, and not for resale. Returns and refunds are governed by our separate Return and Refund Policy.

4. Prices and Billing

All prices are listed in EUR and are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place it, and does not include applicable taxes or shipping costs unless stated otherwise. You represent and warrant that any payment information you provide is accurate and that you are authorized to use the payment method submitted, and you authorize us to charge the full order amount, including taxes and shipping, to that payment method.

5. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed. MoonMeew is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our reasonable control. Once your order has been handed over to the shipping carrier, title to the products and the risk of loss or damage passes to you, the customer.

6. Intellectual Property

All content on this site — including but not limited to text, graphics, logos, images, product photography, and the MoonMeew name and branding — is the property of MoonMeew or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or make commercial use of any content from this site without our prior written consent.

7. Optional Tools

We may provide access to third-party tools (such as payment processors or shipping calculators) that we do not control or monitor. Such tools are provided "as is" and "as available," without any warranties, representations, or endorsement by MoonMeew, and any use of them is at your own risk.

8. Third-Party Links

Our site may contain links to third-party websites that are not owned or controlled by MoonMeew. We are not responsible for the content, privacy practices, or terms of any linked third-party site, or for any transaction you conduct with a third party through such links.

9. Relationship with Shopify

Our store is hosted on the Shopify platform, which provides the e-commerce infrastructure that allows us to sell our products and services to you. Shopify is not a party to your purchase and is not responsible for the products sold, the fulfillment of orders, or any damages arising from your use of our store.

10. Privacy

Your use of our site and any personal information you provide is also governed by our Privacy Policy, which explains how we collect, use, and protect your data, in accordance with applicable data protection law (including the GDPR) and Shopify's own privacy practices.

11. Feedback

If you send us suggestions, ideas, or feedback about our products or site, you grant MoonMeew a perpetual, worldwide, royalty-free license to use, modify, and incorporate that feedback in any way, without any obligation to compensate you. You represent that any feedback you provide is your own and does not infringe on the rights of any third party.

12. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains errors, inaccuracies, or omissions relating to pricing, promotions, offers, or product availability. We reserve the right to correct any errors and to update, change, or cancel orders affected by such errors at any time and without prior notice.

13. Prohibited Uses

You agree not to use our site for any unlawful purpose, to infringe the intellectual property or other rights of MoonMeew or any third party, to harass, abuse, or harm another person, to submit false or misleading information, to upload viruses or malicious code, to send spam, or to interfere with the security or proper functioning of the site, including through unauthorized automated access.

14. Automated Agents

Any AI agent, bot, or other automated software interacting with this site on a user's behalf must clearly identify itself as such, must not attempt to mimic human behavior to bypass security or fraud-prevention measures, and must otherwise comply with these Terms.

15. Termination

We may suspend or terminate your access to our site or services at any time, with or without notice, for any reason, including a breach of these Terms. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will continue to apply.

16. Disclaimer of Warranties

Our site, products, and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.

17. Limitation of Liability

To the fullest extent permitted by law, MoonMeew shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of our site or products, even if we have been advised of the possibility of such damages.

18. Indemnification

You agree to indemnify, defend, and hold harmless MoonMeew and its owners, employees, and affiliates from any claim, demand, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the site, or your violation of any law or the rights of a third party.

19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

20. Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and MoonMeew regarding your use of our site.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MoonMeew may assign these Terms at any time without restriction.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-law principles, and any disputes shall be subject to the exclusive jurisdiction of the competent courts of Spain, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

23. Headings

Section headings in these Terms are included for convenience only and shall not affect the interpretation of any provision.

24. Returns and Refunds

Returns and refunds are handled in accordance with our separate Return and Refund Policy, which forms part of these Terms.

25. Changes to These Terms

We may update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date, and your continued use of our site after such changes constitutes your acceptance of the revised Terms.

26. Contact Information

Questions about these Terms of Service should be sent to:

Email: support@moonmeew.com

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By using MoonMeew's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.